As from Thursday 1st June 2021:

Stretton Branch Surgery (Dudlow Green Road) will no longer close on a Thursday afternoon. 

*We value all positive and negative comments, to help keep delivering a satisfactory service for our patients*

Comment received from a current patient -

'Appreciation of the wonderful support given by the staff during an illness.  Their wonderful humanity and complete professionalism  makes all my friends envious of the service provided by our practice.'

Practice Charter

What We Will Do For You

  • All patients will be greeted courteously
  • We will treat all information confidentially
  • We are always committed to providing the best possible service
  • We will always offer the treatment and advice we believe is best
  • We will arrange a home visit if you are too ill to attend the surgery
  • We make every effort to see you promptly
  • We will try and deal with any problems or complaints promptly
  • You have the right to see your medical records
  • The practice will inform patients of services available by means of its leaflet and notice boards.
  • The practice adheres to an equal opportunities policy.

What You Can Do For Us

  • Please treat staff with courtesy and respect
  • If possible please ‘phone before 10am if you need a home visit
  • To speak to a doctor, ’phone during office hours and leave a message if the doctor is in surgery
  • Please tell us if you cannot keep your appointment
  • Please think carefully before calling out a doctor at night
  • Ask if you are not sure about your treatment
  • Most delays are due to emergencies. Please be patient
  • Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets.
  • Please arrive promptly for your appointment.
  • If you arrive more than 15 minutes late we cannot guarantee you will be seen.
  • If you come as an emergency you may have to wait until booked appointments are seen.

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